FAQ
Return Policy:
Due to the hygienic nature of the products, returns are not offered at this time. I am available in the Ann Arbor & Metro Detroit area for personal, group consultations, and lessons in order for you to try out the products before you make a purchase. Your complete satisfaction is my ultimate goal.
If you do not live in the Michigan area, I am available for (Skype) color consultations free of charge. This option has been very popular with out international customers and people living in other U.S. states.
How will you ship the items and when can I expect my order?
Items will be sent First-Class Mail within 3 days of your product order. Allow 3-7 days from shipping for U.S. based customers and 2-3 weeks for Canadian and up to 3 weeks for United Kingdom based customers. The customer is responsible for any duties or taxes on the value of the goods purchased.
Please expect delays during product launches and re-stocks. There also may be shipping delays due to uncontrollable circumstances such as weather conditions or holidays. The customer is responsible for all costs related to incorrectly addressed orders. We are not responsible for stolen or lost items.
For questions about your order, please contact us,via email and include your order number.
*At this time we are shipping to the United States, Canada, Germany, Belgium, and United Kingdom.
**Email us at Virtvecosmetics@gmail.com if you would like us to ship to your country!
When will my favorite items be back in stock?
Some items are limited edition. If they do really well, they may become available again. We are working on keeping the limited edition products in stock at all times. Other items are only available at certain times of year. Limited edition products are listed as such on the product page.
Generally, if items are not limited edition, allow 3-8 weeks for replenishment. Please keep in mind that our products are custom made and have a longer wait time do to them having to be created before shipping to us. Usually, our average waiting period is about 3 weeks.
Are your products cruelty-free?
Yes! The makeup is never tested on animals and we never use carmine in any of our products.
Do you support the campaign for safe cosmetics at www.safecosmetics.org?
Yes! We are a Business Network member.
